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FREE domestic shipping on orders over $100

SHIPPING & RETURNS

We can't wait to ship your order.

French Knot gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for a full refund or exchange within 30 days of original purchase. Please allow 1 week for your return to be processed.

REQUEST A RETURN

Shipping

Orders are typically processed and shipped within 2 business days. Please note that we do not ship on Saturdays, Sundays, or U.S. nationally observed holidays.

All orders are shipped from Indiana, and the delivery time frame depends on where the order is being shipped to. We ship USPS and UPS. An email confirmation will be delivered to your inbox after an order is successfully submitted. When your order ships, another email notification will arrive with package tracking information.

*Orders $100 and over (before shipping and taxes are added) receive FREE Standard Shipping to the United States. To qualify, simply ensure that your order reaches or exceeds $100 in a single transaction. Please note that this offer cannot be applied to multiple shipments for the same order.

Return Policy

If you are not completely satisfied with your French Knot accessory or gift and wish to return, you may do so within 30 days from the order date. A $8.00 label fee applies for the Prepaid Return Label we provide you unless the item is damaged or a wrong item is received. 

Please note the following exceptions to our return and refund policy:

  • Only purchases made directly through FRENCHKNOT.US are eligible for return. If you purchased French Knot pieces through an independent online or physical store, you must return the item to the store where it was purchased.
  • We only accept unworn and unwashed items for return. All tags must be attached and returned in original packaging. 

Please allow up to 2 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item was a gift, we will issue store credit for the return. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.

** Returns must be made within 30 days from the order date. Return must be received and processed within 30 days of purchase to receive a refund to the original form of payment.

*We do not offer direct exchanges. If you wish to replace an item, we kindly ask you to follow these steps:

  1. Return Your Order: Initiate a return for the item(s) you want to exchange. You will be refunded once we receive and process the return.
  2. Place a New Order: Once your return is processed and your refund is issued, please place a new order for the desired product.

Price Adjustments

We gladly honor a one-time price adjustment on full-price merchandise within seven days of order date. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.

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